Jobs Australia ACN 007 263 916 (JA, we, us or our) is committed to protecting your personal information.

This Privacy Policy explains how we manage personal information and how to contact us if you have any further queries about how we do this.


We are a national organisation that supports our Members.  Our Members are Not for Profit organisations that provide diverse employment services and pathways, education, training and skills development and community and social services. Jobs Australia is a membership organisation that provides representation of our Members including services and products that enhance their capacity to deliver services that improve the lives of their clients.

In undertaking our functions and activities we may handle personal information about:

We comply with the thirteen Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (the Act) except where the Act does not require this. The APPs regulate how to handle personal information throughout its life cycle, from collection to use and disclosure, storage, accessibility and disposal.

Personal information is information or an opinion, in any form and whether true or not, about an identified individual or an individual who is reasonably identifiable. Special rules apply for collecting personal information which is sensitive information. This includes health information and information about a person’s race, ethnic origin, political opinions, membership of political, professional or trade associations, religious or philosophical beliefs, sexual orientation or practices and criminal history.

The kind of personal information we collect and hold

Depending on why we are dealing with you, we may collect one or more of the following items of personal information:

How we collect and hold personal information

To the extent required by the Act:

When we collect personal information directly from you, we will take reasonable steps at or before the time of collection to ensure that you are aware of certain key matters, such as the purposes for which we are collecting the information, the organisations (or types of organisations) to which we would normally disclose information of that kind, the fact that you are able to access the information and how to contact us.

The purposes for which we handle personal information

If we use or disclose your personal information for a purpose (the “secondary purpose”) other than the main reason for which it was originally collected (the “primary purpose”), to the extent required by the Act, we will ensure that:

The purpose for which we use your personal information depends on why we have collected your personal information.

If you are an officer of one of our Members, or an attendee at one of our programs or functions, we may use your personal information for marketing to promote events, training programs and any new product that we believe may be useful to you or our Members.  We may also communicate with you about government expectations relevant to our functions and activities.

If you are an employee or contractor of one of our Members, we will use your personal information in connection with advising our Member about human resources matters.  The information we obtain for this purpose will be held in the strictest confidence and will only be accessible by a limited number of our staff members and HR consultants and will not be used for any other purpose.

We may disclose personal information to our service providers (including HR consultants) to facilitate our provision of products or services to you or Members. We require our service providers not to use that personal information for any purpose other than to perform their services to us. We also require them to comply with appropriate date quality and security requirements.

Data quality and security

To the extent requires by the Act, we will take reasonable steps to:

Transfer of personal information overseas

We may transfer personal information to our service providers who may have cloud-based facilities that utilise computer servers located overseas. If we transfer personal information in this way, we will take reasonable steps to ensure that any overseas recipient does not breach the APPs in relation to the disclosed personal information.

This obligation will not apply if:

Access and correction of your personal information

Please contact us at if you would like to access or correct the personal information that we hold about you. We will generally provide you with access to your personal information if practicable (although a fee may be imposed) and will take reasonable steps to amend any personal information that is incorrect. In some circumstances, we may not permit access to your personal information, or may refuse to correct your personal information, in which case we will provide you with reasons for this decision.

Questions or complaints

Please contact our Chief Operating Officer (COO) who is our Privacy Officer if you have any questions or complaints about the personal information that we hold about you or the way we handle that personal information. We will acknowledge your question or complaint as soon as possible but in any case within 3 working days after receiving it.  We will seek to address any question or complaint within 14 days after that though involved questions or complaints may take longer.

Notifiable data breaches

If there is a loss, or unauthorised access or disclosure of your personal information that is likely to result in serious harm to you, we will investigate and notify you and the Australian Information Commissioner as soon as practicable, in accordance with the Act.


We may change this Privacy Policy from time to time. You can find our up-to-date Privacy Policy posted on our website from time to time.


When you use our website, we can identify your web browser, but we do not identify you. We may use web browser data for website optimisation purposes.

We use “cookies” on our website. A cookie is a text file placed on your computer, to either improve the functionality of the website or help us analyse how users use our website. We do not link back to your identity from the information generated by the cookie about your use of the website (including your device’s IP-address). If you do not wish us to use cookies, you can configure the browser settings of your computer or your devices for that purpose.

Contact us:

If you have any queries about our Privacy Policy, or about the way we manage your personal information, you can:

Published on Thursday 31 March 2022

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