User login

Jobs Australia Limited RTOID 106588

 You can find out more about Jobs Australia at

10139NAT Course in Indigenous Mentoring

This service is designed to increase the pool of skilled and qualified mentors and their capacity improve retention rates of Indigenous employees.

About the course

This nationally accredited course is conducted by Jobs Australia RTO ID 106588, the course is a mix of theory and practice. All participants will undertake at least 2 supervised mentor sessions as part of their training and assessment. Jobs Australia has been delivering nationally recognised Indigenous mentoring courses since 2006.

The course is based on a suite of new and existing nationally endorsed units of competence.

As part of the course development process a new enterprise unit of competence INDMEN001 Mentor Indigenous workers for job retention has been developed which describe the specific work performance required of a Mentor of Indigenous trainees and employees.

The elements of the unit of competence are:

  1. Establish a mentoring relationship;
  2. Assess client’s needs and develop a mentoring plan;
  3. Facilitate a mentoring relationship;
  4. Empower client to operate autonomously in the workplace; and
  5. Evaluate effectiveness of mentoring process.

Why should I attend?

The overall aim of the program is to develop a pool of skilled and qualified mentors available to work with Indigenous new entrants to the workforce and their employers to improve retention rates of Indigenous employees.

What units are covered?

The Course in Indigenous Mentoring 80973ACT consists of three units of competency. The course is a mix of theory and practice. All participants will undertake at least 2 supervised mentor sessions as part of their training and assessment.  Some tasks will be set outside of classroom hours with external support available.

Unit code

Unit title



Mentor Indigenous workers for job retention

This unit describes the skills required to  support Indigenous workers in retaining their current employment and enhance their chances of ongoing employment and/or completing industry qualifications


Work with diverse people

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.


Use communication to build relationships

This unit describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.

Who should attend?

The course is designed to be undertaken by Indigenous and non-Indigenous people currently employed, or about to be employed by JobActive providers, CDP organisations, other Indigenous services providers, Registered Training Organisations, Group Training Organisations, Indigenous community based organisations and any enterprise engaged in service delivery to Indigenous Australians as well as human resources staff of major employers of Indigenous jobseekers.


This course is delivered nationally in urban, regional and remote communities.  Venues are negotiated based on the location of the course delivery.


This course is typically delivered face to face over 5 days; other delivery modes can be negotiated.


Course workbooks readings and assessment workbooks are provided to each participant.

Course fees

The course is only available on a fee for service basis; there are no government subsidies available to participants.  Please contact Jobs Australia for details of course costs in your location.

Concession fees – concession card holders

The course is delivered on a fee for service basis. Concession fees need to be negotiated.


Learners will be given the opportunity to undertake Recognition of Prior learning (RPL) prior to commencement and at any time during course delivery.


All learning and assessment activities conducted as part of this course are delivered holistically as this is more practical and realistic for participants.  Participants will be assessed on skills and knowledge learned. While some assessments will be written work.  Learners will be expected to complete practical assessments in a training environment.

A statement of attainment will be provided to those who successfully complete the course requirements.


Scheduled courses only proceed if sufficient enrolments are received one week prior to the scheduled starting date. Please view our Refund and Cancellation Policy.



Jobs Australia is committed to improving services for you and future learners.

If you have a concern about any part of the service provided to you, please ring Jobs Australia to request a form. Once we receive your complaint we will respond in writing within 5 working days. We will work with you to resolve your concerns within 30 working days. Submitting a complaint will not prejudice your current enrolment. You can request that the complaints process be reviewed by an appropriate party independent of Jobs Australia if the process fails to provide a resolution. You may prefer to make a complaint to the National Training Complaints Hotline 133 873 8.00am-6.00pm or email

Contact Information

Dennis Batty
(03) 9349 3699
Indigenous Network Coordinator